Help Centre

Support

We're here to help you get the most out of Jewel Case Research.

Jewel Case Research is an AI-assisted legal-research assistant from MiAI Law that runs as a Microsoft 365 Copilot and Microsoft Teams agent. Ask a legal question in Teams and it researches Australian law across federal and state and territory jurisdictions, returning a written report with citations. If you run into a problem or have a question, this page is the fastest way to reach us.

Getting Started

1. Add Jewel Case Research in Microsoft Teams (or open it from Microsoft 365 Copilot).
2. The first time you use it, link your Microsoft identity to your MiAI Law account with the one-time code when prompted.
3. Make sure your MiAI Law account has an active subscription or credit balance (purchased at app.miai.law).
4. Type your legal question in the chat, then ask follow-up questions to refine the research.

Frequently Asked Questions

What does Jewel Case Research do?

It performs AI-assisted legal research over Australian case law and legislation and returns a written, cited report. It is a research aid and does not provide legal advice — always have a qualified lawyer review and verify the output. See our Terms of Use.

Do I need to pay to use it?

Yes. The Agent runs on your MiAI Law account credits, and credits or a subscription are purchased separately on the MiAI Law platform at app.miai.law. You need a linked, funded MiAI Law account for the Agent to work.

How do I link my account?

The first time you use the Agent, it will ask you to link your Microsoft identity to your MiAI Law account using a one-time code. You only do this once; after that, your usage is billed to that account. If linking fails, confirm you are signed in to the correct MiAI Law account and try again, or contact support.

The Agent says I don't have enough credits.

Top up your credits or check your subscription at app.miai.law, then try your question again.

The Agent isn't responding or returns an error.

• Confirm Microsoft Teams is online and you have an active internet connection.
• Confirm your MiAI Law account is linked and funded.
• Wait a moment and resend your question — it may be a temporary service issue.
• If the problem continues, email support@miai.law with the details listed below.

Can I trust the citations?

Treat all output, including citations, as a starting point for research, not as verified authority. AI can occasionally produce inaccurate or non-existent citations. Always confirm cases and legislation against an authoritative source before relying on them.

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Reporting an Issue

To help us resolve your issue quickly, please include:

• The email address on your MiAI Law account.
• The date and approximate time the issue occurred.
• The question or action you were attempting.
• What happened, and any error message shown (a screenshot helps).